IT Support Technician

Location: Fairford

who are we?

The Royal Air Force Charitable Trust Enterprises (RAFCTE) is best known for staging the Royal International Air Tattoo each year at RAF Fairford in Gloucestershire. The Royal International Air Tattoo is more than a world-class celebration of aviation, it is also a charitable activity.  When you buy tickets or merchandise, you are directly supporting the Royal Air Force Charitable Trust.

Our Mission
We promote the Royal Air Force and inspire young people to fulfil their potential in air, space, and technology.

Our vision is a world where every young mind, regardless of background, disability race or gender, can experience and thrive in a STEM, aviation or space career.

 

What are we looking for?

Your main responsibilities will include:

  • Provide 1st line IT Service Desk support to users using a logging system and to participate in 2nd line support activities when required
  • To assist staff in the office or remotely via remote connection utilities
  • Participate in updating endpoints, including hardware, software, patches, and security updates
  • Detect, troubleshoot and resolve PC, peripheral and application errors 
  • Perform routine maintenance tasks for user accounts including the creation of and amendment of membership/permissions.
  •  Run basic network monitoring reports and utilities 
  • The deployment and installation of software on Windows devices
  • To support the IT & Communications Manager in diagnosing faults, issues, or potential risks to the IT infrastructure
  • To support the senior management team with data management with third party systems
  • To maintain accurate inventory and maintenance records for the company’s computer equipment 
  • To ensure that all backups are properly stored and that the correct backups are made available for the backup cycle. To manage backup jobs and report on any failures
  • To interface with other third parties for engineering visits and to liaise over software and hardware problems reporting and resolution
  • To provide basic training on the computer systems to staff members, including on-boarding activities
  • Identify the key data requirements for the effective analysis and measurement of partnerships 
  • Create, update & maintain documentation relating to internal processes
  • To support and advise colleagues in the appropriate use of IT and proactively engage with them to identify practices that can be improved upon using IT to enhance effectiveness  
  • Physical hardware installation and troubleshooting of point to point & point to multi-point connections in the run up and during the show
  • Maintenance and housekeeping of data used in entry control system with a view to becoming SME
  • Maintenance of ID card printers, peripherals and consumables. 
  • Ownership and upkeep of documentation for ID card printing process
  • Upkeep of telephony hardware, software and configuration. 
  •  Installation & maintenance of WatchGuard Endpoint Protection to client devices
  • Physical building of PC and network associated equipment in preparation of the show

 

Type of contract/working hours:

Fixed Term Contract starting 20th January 2025 until 26th September 2025 with the potential to become permanent

36.25 hours per week.  All employees are required to work the Saturday or Sunday before the Royal International Air Tattoo and the whole weekend of the event.


 
What we will offer:

A salary of £25,000 pro rata per annum, you will also be given two complimentary tickets to The Royal International Air Tattoo and a staff discount of 50% for an additional six.

 

About you:

If you have experience in infrastructure and technical support which are complimented by problem solving, customer service and excellent communication skills we would encourage you to apply. 
 
You will need to be familiar with general office computer hardware and accessories, be competent in the use of Microsoft cloud based services (i.e. Microsoft 365, Azure) and have a very strong knowledge of Windows Operating System.

 

Find Out More:

The whole job description is on our job portal, click here to see more.